Customer Service

More information regarding shipping follow this link to Canada post. Click here for more information on shipping.

Canada Post Delivery standards are based on normal delivery conditions and are subject to change without notice. The on-time delivery guarantee may be modified during peak period (see or suspended due to causes beyond Canada Post’s reasonable control, including, but not limited to, acts of God, epidemics, labour disruptions, equipment failures or unanticipated surges in volume.

To track your shipment please do so at at 

If your order shows delivered on the Canada Post tracking but you have not received it, we will wait a full week to see if your package shows up before we put in a claim. We are finding orders are showing up after a couple day of showing delivered on the Canada Post tracking. Thank you for your patience and understanding during this time. online orders are processed for shipment 7 days a week excluding statutory holidays. 

All orders are shipped via Canada Post (Expedited Parcel).  Customers will be sent a Canada Post tracking number via e-mail once the order has been processed for shipment.  Track the order at  

We offer free shipping within Canada on orders over $100.

We occasionally offer free Canadian shipping promotion on orders over $25. Free Canadian shipping will not apply on orders under $25 before tax and after discount. online orders can be shipped within North America:

  • Within Saskatchewan - $10.00
  • Within Canada - $15.00
  • Within USA - $25.00
  • International - $55.00 (Currently shipping to the following international countries - United Kingdom, Germany, France and Australia)

If you are having problems with placing your order, please email at 


  Returns Process

2023 Holiday Returns -   Orders made between October 15, 2023 - December 15, 2023 must be returned by January 15, 2023. All Clearance is Final Sale and cannot be returned.

Please contact by email for all returns at

Please provide the following information in your email.

Order number, full name, contact phone number and full details on why you'd like to return. will reply to your return request if your items qualifies for a refund. Instructions will follow if your items are refundable or exchangeable. Customers are responsible for return shipping costs or at the discretions of management.

Please send the tracking number of your return package with order details by email to

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take up to 10 business days for us to receive and process your return. You will receive a confirmation email once this is completed.

Once processed, your refund can take up to 2-10 business days to reflect on your account statement. 

Customized Jerseys, Face Masks & Clearance Products Are *Final Sale* non-refundable items will not be processed.

Gift with purchase items must be returned with any product purchase during the promotion dates that you'd like to return for a refund. 

GST Reg. #12222 7382 RT0001

Thank you for supporting your Saskatchewan Roughriders!


Return Policy 

Saskatchewan Roughrider items purchased through any of The Rider Store locations or can be returned within 30 days for a full refund or an exchange on product.  No refund on shipping charge unless mistake was made on your order by The Rider Store. Items must be unworn, have the original tags attached and be accompanied by the original receipt. Sale items cannot be accepted for return or refund. If you are returning your order that qualified a free gift with purchase please send the gift back as well.

Items can be returned in person to any of The Rider Store locations or by mail to:

Rider Web Store

1734 Elphinstone Street

Regina, Saskatchewan

S4T 1K1

Email Return Package Tracking Number to

Due to health codes and personalization guidelines, the following items will not be accepted for a refund or exchange:

  • Undergarments (Boxers/Ladies underwear)
  • Bathing Suits (Men's Swim Trunks/Ladies Swim Suits)
  • Face Masks & Covers
  • Customized Jerseys
  • Any Personalized Items
  • Jewellery
  • Clearance Items
Sales/Clearance/Endzone Outlet items are final sale.

    Damaged Packages/Items

    If the order is delivered damaged, defective or opened please contact upon receipt of the order at A customer service associate will work with you to determine the best solution.

    All refunds will be made to the original credit card that was used at the time of purchase.

    To complete your return, we require a receipt or proof of purchase.

    *Please do not send your purchase back to the manufacturer.


    Method of Payment

    Current forms of payment accepted by

    Now accepting - Apple Pay, Google Pay and Shop Pay 

    At this time, is unable to accept payment for online orders with debit cards or through Paypal - we apologize for this inconvenience.


    • Owner (Shareholder) are able to receive their discount online. 
    • If you are ordering online for the first time and an owner, you will have to contact the Rider Store customer service, via email: You will need to provide the following information: 
      1. Your name
      2. The shareholder number 
      3. Address
      • Once we verify your account, the 15% discount applied to your account. 
      • It will automatically appear in your in your cart & checkout!
      Promotional/Discount Codes:
      • Discount codes can be entered on the order when checking out your order Click on Apply after you have typed in the discount code.
      • At times, promotional offer may not be featured on but may be featured at in-store Rider Store locations only and conversely there may be promotional offers only featured at  Exceptions will be identified when applicable.
      • All promotional offers featured at all The Rider Store locations and are subject to change, and are current while quantities are available. Substitutions and rain-checks will not be provided.