Shipping & Delivery
theriderstore.ca online orders are processed for shipment 7 days a week excluding statutory holidays.
All orders are shipped via Canada Post (Expedited Parcel). Customers will be sent a Canada Post tracking number via e-mail once the order has been processed for shipment. Track the order at canadapost.ca
*PLEASE NOTE: As of October 22, 2018 Canada Post is having rotating strikes around the country. This could potentially disrupt shipping/delivery time. theriderstore.ca is committed to ensuring our customers receive their orders as soon as possible. We will be monitoring orders and will update this page as necessary.
Canada Post remains committed to arriving at a negotiated settlement with CUPW, while making every effort to minimize the impact of any disruption on the customers they serve.
If Canada Post is not meeting our shipping expectations during the negotiations with CUPW we will change over carriers at that time.
Due to unprecedented backlogs, Canada Post has suspended its delivery standard guarantees. We cannot guarantee that your package will arrive on time during the holiday season. We haven't experienced much delays with Canada Post in Western Canada but Eastern Canada could see some delays.
More information on Canada Post negotiations please click here.
theriderstore.ca online orders can be shipped within North America:
- Within Saskatchewan - $10.00
- Within Canada - $15.00
- Within USA - $25.00
- International - $55.00
If you are having problems with placing your order, please call us at 1-306-566-4229 or email at firstname.lastname@example.org
Items purchased through any of The Rider Store locations or theriderstore.ca can be returned within 30 days for a full refund or an exchange on product. No refund on shipping charge unless mistake was made on your order by The Rider Store. Items must be unworn, have the original tags attached and be accompanied by the original receipt. Please note: Holiday exchanges will be accepted until January 31, 2019. Holiday purchases are accepted for exchange if the order was placed on or after November 1, 2018 - December 31, 2018
Items without a receipt can be returned within the 30 days for an exchange only or refund (at the current selling price) onto a Rider Store gift card.
Returns over the 30 days will be handled on an individual basis.
Items can be returned in person to any of The Rider Store locations or by mail to:
Rider Web Store
1350 Lorne Street
Note: This is a mailing address only; in person returns cannot be made at this address.
Due to health codes and personalization guidelines, the following items will not be accepted for a refund or exchange:
Undergarments (Boxers/Ladies underwear)
Bathing Suits (Men's Swim Trunks/Ladies Swim Suits)
Any Personalized Items
Sales items are final sale.
If the order is delivered damaged, defective or opened please contact theriderstore.ca upon receipt of the order (1-306-566-4229). A customer service associate will work with you to determine the best solution and make this right.
All refunds will be made to the original credit card that was used at the time of purchase.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Method of Payment
- Current forms of payment accepted by theriderstore.ca
- At this time, theriderstore.ca is unable to accept payment for online orders with debit cards, gift cards or through Paypal - we apologize for this inconvenience.
- Owner (Shareholder) Discounts apply to all online orders.
- In order to receive the Owner's discount, your online account with theriderstore.ca must be in the shareholder's name and include the shareholder number. First time customers should contact theriderstore.ca, (1-306-566-4229), immediately after setting up their account so ownership can be verified and the account updated.
- Online pricing for owners will reflect the 15% discount in the checkout. The Owner's discount will be applied to all regular priced merchandise only and wherever the 15% discount is better than a current sale price.
- All orders are reviewed to ensure that the Owner's discount was applied (if applicable). If it was not applied, the account will be updated and a refund will be made to the customer's credit card. Customers will be notified when the adjustment has been completed via e-mail.
- Promotional/Discount Codes:
- Discount codes can be entered on the order summary page of theriderstore.ca. Click on Apply.
- At times, promotional offer may not be featured on theriderstore.ca but may be featured in the brick and mortar Rider Store locations only and conversely there may be promotional offers only featured at theriderstore.ca. Exceptions will be identified when applicable.
- All promotional offers featured at all The Rider store locations and theriderstore.ca are subject to change, and are current while quantities are available. Substitutions and rain-checks will not be provided.